Privacy policy

This Privacy Policy describes how Nexa ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.crownexa.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months Personal Information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of Personal Information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "Personal Information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of Personal Information we collect.

Information We Collect Directly from You:

Basic contact details, including your name, address, phone number, email.

Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Shopping information, including the items you view, put in your cart, or add to your wishlist.
Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information. If you do not provide the information requested, you may not be able to use those features.

Information We Collect Through Cookies:
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties:
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of any third parties.

How We Use Your Personal Information

Providing Products and Services: including fulfilling your orders, processing your payments, providing you with receipts and order updates, processing exchanges, and facilitating deliveries.
Marketing and Advertising: including sending you marketing communications and advertisements about our products or Services.
Security and Fraud Prevention: including to protect the Services, our rights, and the rights of our users or others, and to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
Communicating with You: including providing you with customer support and improving our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use to power our store with Shopify, see https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

We may also use Google Analytics and other service providers to help us understand how users interact with the Site. These service providers use Cookies and other technologies to collect information about your use of the Services and other websites, including your IP address, browser, network information, and information about how you interact with the Site. We use this information to improve and personalize the Services, including tracking which pages you visit, which products you view, and other actions you take.

You can learn more about Google Analytics and how to opt out by visiting https://tools.google.com/dlpage/gaoptout.

How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners.
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, sale, reorganization, or asset sale, or in the event of bankruptcy.
Where required by law or legal process, including in response to a valid request from law enforcement authorities or other government officials.
To protect our rights, property, and safety, or the rights, property, and safety of others, in our legitimate interests to protect our business.

We have, in the past 12 months, disclosed the following categories of Personal Information and Sensitive Personal Information (marked with *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Identifiers such as basic contact details and certain order and account information.
Commercial information such as order information, shopping information, and customer support information.
Internet or other similar network activity, such as Usage Data.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit User Content, please be aware that it may be publicly accessible.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any Personal Information from children. If you are the parent or guardian of a child who has provided us with their Personal Information, you may contact us at info@crownexa.com to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. While we take reasonable steps to protect your Personal Information, we cannot guarantee its absolute security.

How long we retain your Personal Information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below with respect to your Personal Information. These rights are not absolute, and in certain cases, we may decline your request as permitted by law.

Right to Access / Know: Request to know the Personal Information we collect, use, disclose, or sell about you.
Right to Delete: Request that we delete your Personal Information.
Right to Correct: Request that we correct inaccurate Personal Information we maintain about you.
Right of Portability: Request to receive a copy of the Personal Information we have collected about you and transmit it to another service provider.
Right to Opt-Out of Sales or Sharing: Request to opt out of the sale or sharing of your Personal Information.
Right to Limit Use and Disclosure of Sensitive Personal Information: Request that we limit the use or disclosure of sensitive Personal Information where applicable.
Right to Non-Discrimination: You will not be discriminated against for exercising any of your rights.

You can exercise these rights by contacting us at info@crownexa.com.

We may verify your request by asking you to provide information related to your recent interactions with us, such as your email address or account information.

If you designate an authorized agent to make a request on your behalf, we may require proof of authorization and verification of identity.

Complaints

If you have complaints about how we process your Personal Information, please contact us at info@crownexa.com.

If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us at the same email.

International Users

Please note that we may transfer, store, and process your information outside of the country you live in, including the United States. Your Personal Information is also processed by staff and third-party service providers in these countries.

If we transfer your Personal Information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.