Shipping policy

Thank you for shopping with Nexa!
We are committed to delivering your order as quickly and safely as possible.

1. Order Processing

  • Orders are processed within 1–3 business days after you place your order.
  • You will receive a confirmation email once your order has been shipped, along with tracking information.

Please Note: Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Times

We currently ship to the United States.

Estimated Shipping Times:

  • United States: 7–15 business days

Shipping times may vary based on your location, order volume, and carrier delays.

3. Shipping Costs

  • We offer Standard Shipping/Fast shipping on all orders.

4. Multiple Shipments

Important:
Some of our products are shipped from different suppliers.
Because of this, your items may arrive in separate packages and at different times.

If you order multiple items, you may receive separate tracking numbers and deliveries.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Please allow 2–5 business days for tracking information to update.

6. Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by:

  • Customs clearance issues
  • Weather conditions
  • Carrier delays
  • Incorrect shipping addresses provided by customers

7. Customs, Duties, and Taxes

Some orders may be subject to customs fees, duties, or taxes set by your location.
Customers are responsible for any additional charges that may apply.

8. Incorrect Address

It is the customer's responsibility to provide the correct shipping address.
If you accidentally entered the wrong address, please contact us immediately at info@crownexa.com
We cannot guarantee changes once an order has been processed.

9. Lost or Stolen Packages

Nexa is not responsible for lost or stolen packages.
If your package is marked as delivered but you have not received it, please check with your local carrier or postal service.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:
📧 info@crownexa.com